RESERVATION AND CANCELLATION POLICY

Coastal Douro

To make a reservation on the Costeira Douro website, click on the “Book Now” option.

the desired dates, number of clients (adults/children) and rooms are selected.

Afterwards, the types of rooms available and the respective values applied will appear. For

complete the reservation, just click on "Book Now" and fill in the requested information

concerning personal data and payment methods. Accepted payment methods are:

credit card, debit card or bank transfer.

After filling in the personal data/payment data and validating it correctly

Lastly, the customer will receive an email to the indicated email address, with the confirmation of

your reservation.

The site also has an online check-in tool with the aim of ensuring beyond

compliance with safety measures related to the pandemic, greater efficiency and speed

in attendance. Such functionality allows the collection of important personal information

to confirm the reservation, providing better service, especially in terms of

refers to the optimization of time and security.

A reservation can be canceled free of charge, that is, canceled without any cost,

before the 14 days prior to the start of the stay.

After 14 days, including the 14th, the conditions applied will be:



- In case of reservations of only one night, 50% of the total amount will be charged;

 - in case of bookings of 2 or more nights, the amount of the first night will be charged.

In case of no-show at the Company on the date of stay, without prior notice, it will be

charged the full amount of accommodation.

In case the customer needs to change the date of his reservation, it is advisable to get in touch

with Quinta da Costeira through the email reservas@quintadacosteria.pt

Quinta da Costeira offers the client the possibility of rescheduling for a future date

such change being subject to the availability of the establishment and any change in the

rate value.